Privacy Policy

Introduction

At Alluna Dental, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and SMS communication services. By using allunadental.com, you consent to the data practices described in this policy.

Information We Collect

2.1 Personal Information:

• Name
• Phone number
• Email address

2.2 Usage Information:

• IP addresses
• Device information
• Browser type and version
• Date and time of website usage

2.3 Communication Data:

• SMS messages sent and received
• Appointment confirmation and reminder records
• Timestamps of communications

How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and schedule appointments
• To send appointment reminders and confirmations via SMS
• To communicate with you about your appointments
• To provide customer support
• To improve our website and services
• To comply with legal obligations

Data Protection and Third-Party Sharing

We want to emphasize that we do not sell or rent your personal data to third parties under any circumstances. Your privacy is paramount to us, and we only share your information in the limited circumstances described below:

• With service providers who assist us in operating our business and providing our services (e.g., SMS gateway providers, website hosting services)
• When required by law or to protect our rights
• In the event of a business transfer, such as a merger or acquisition

No mobile information will be shared or sold to third parties for marketing purposes.

Any third parties with whom we share your data are contractually obligated to maintain the confidentiality and security of your information.

SMS Communications and Opt-Out

We use SMS messaging to send appointment reminders, confirmations, and practice updates.

Text messaging opt-in data and consent information are collected and stored securely. We want to assure you that this information will not be shared with any third parties for marketing purposes.

• SMS Opt-Out: You can opt out of SMS communications at any time by replying "STOP" to any SMS message from us. After you send "STOP," we will send you a confirmation message that you have been unsubscribed. If you decide to join again, simply opt in as you did the first time and we will start sending SMS messages to you again.
• Email Opt-Out: Click the "Unsubscribe" link at the bottom of our emails or email us at alluna@allunadental.com with "Unsubscribe" in the subject line.
• To opt out of all non-essential communications, please contact us at alluna@allunadental.com with the subject line "Communication Opt-Out."

For assistance, you can reply with the keyword "HELP" to any message or contact us directly.

Data Retention

We retain your contact information for a reasonable period to provide our services and for legal and operational purposes. If you request deletion of your information, we will remove it from our active systems within a reasonable timeframe, subject to legal retention requirements.

Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict processing of your information
• The right to data portability

To exercise these rights, please contact us using the information provided at the end of this policy.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

International Data Transfers

Alluna Dental operates in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to the transfer of your information to the United States.

Compliance with Laws

We comply with applicable data protection laws, including the California Consumer Privacy Act (CCPA) for California residents.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

We will make every effort to respond to your inquiry promptly and address your concerns thoroughly.

By using allunadental.com, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Please also review our Terms of Service, which govern your use of our website and services. If you do not agree with this policy, please do not use our services.